At Prism Trading, customer satisfaction is central to our mission. We understand that there may be instances where a refund is necessary. As such, we offer a 14-day window for requesting a refund on eligible products. If, for any reason, you are not satisfied with your purchase, please review the information below to learn about our refund criteria and how to submit a request.

 

To be eligible for a refund, requests must be initiated within 14 days from the original date of purchase. 

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If you would like to request a refund, please reach out to us by email at info@prismtrading.org. When reaching out, kindly include your full name, order number, purchase date, and, if you choose, a brief explanation of why you are seeking a refund. Our customer support team will review your request promptly and will respond within two business days to confirm the next steps in the process.

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Upon approval of a refund, the amount will be returned to the original payment method. We strive to process refunds within 7–10 business days; however, please be aware that additional time may be required by your bank or credit card provider to complete the transaction and reflect the refund in your account.

For any questions regarding this policy or for additional assistance, feel free to reach out to us at info@prismtrading.org. Our team is here to help and will work diligently to address any concerns you may have.

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Prism Trading reserves the right to update or modify this refund policy at any time. Changes to the policy will be effective immediately upon being posted to our website.